Welcome to LOVEY PET SDN BHD 202601009506 (1671604-X). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
1. Use of Our Website
You agree to use our website responsibly and only for lawful purposes. You must not use the website in any way that may damage, disrupt, or interfere with our website, services, or the experience of other customers.
You must not:
- Provide false, misleading, or inaccurate information
- Use our website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website, systems, or accounts
- Introduce viruses, malware, or other harmful materials
- Copy, reproduce, modify, or distribute our website content without our written permission
- Use our product images, descriptions, logos, or other materials for commercial purposes without authorization
2. Product Information & Availability
We make every reasonable effort to ensure that product descriptions, images, prices, specifications, and availability displayed on our website are accurate and up to date.
However, product colours and appearances may vary slightly depending on your device or screen settings. We do not guarantee that all information on our website will always be completely accurate, complete, or error-free.
We reserve the right to:
- Update or modify product information at any time
- Change product prices without prior notice
- Modify, suspend, or discontinue any product or service
- Limit the quantity of products available for purchase
- Correct any errors or inaccuracies on our website
3. Orders & Payments
When you place an order with us, you confirm that all information provided during the ordering process is accurate and complete.
By placing an order, you agree that:
- You provide accurate billing, shipping, and contact information
- You are authorized to use the selected payment method
- You agree to pay the total amount stated at checkout
- Payment must be successfully received before your order is processed or shipped
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse, cancel, or limit any order where necessary, including situations involving incorrect pricing, product availability, suspected fraudulent activity, or other reasonable circumstances.
If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund/Return Policy.
4. Shipping & Delivery
We will make reasonable efforts to process and deliver your order within the estimated delivery timeframe provided on our website.
However, delivery times may vary due to factors outside our control, including courier delays, weather conditions, public holidays, incorrect delivery information, or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information when placing an order.
5. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.
Customers are encouraged to review our policy before placing an order. Certain products may not be eligible for return or exchange due to their nature, condition, or applicable hygiene and safety requirements.
6. Warranty & Liability
Where applicable, products may be covered by a manufacturer’s warranty or warranty provided by LOVEY PET SDN BHD.
Warranty coverage may be subject to specific terms, conditions, exclusions, and limitations.
We are not responsible for damage or problems resulting from:
- Improper use or handling of products
- Accidental damage
- Unauthorized modification or repair
- Failure to follow product instructions
- Normal wear and tear
- Misuse or negligence
To the extent permitted by applicable law, LOVEY PET SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.